RETURN POLICY

OVERVIEW

NTMRW accepts returns on eligible items within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached.

ELIGIBLE ITEMS

• —Items must be returned within 30 days of delivery.
• —Items must be in original, unworn, and unwashed condition.
• —All original tags must be attached.
• —Items must be free of odors, stains, or signs of wear.

NON-ELIGIBLE ITEMS

• —Sale or discounted items — all sale items are final sale.
• —Items that have been worn, washed, or altered.
• —Items without original tags.
• —Intimates and accessories for hygiene reasons.

HOW TO INITIATE A RETURN

• —Email returns@ntmrw.com with your order number and reason for return.
• —Our team will respond within 24–48 hours with return instructions.
• —A prepaid return label will be provided for approved returns.
• —Pack your item securely and ship it back within 7 days of approval.

REFUND METHOD

NTMRW does not offer cash refunds. All approved returns are issued as store credit only. Store credit will be emailed as a unique code and can be applied to any future order.

SHIPPING FEES

Original shipping fees and any insurance costs are non-refundable.

EXCHANGES

If you need a different size or color, note this in your return request. We will hold the replacement item pending receipt of your return.