SUPPORT

SHIPPING POLICY

LAST UPDATED: MARCH 2026

ORDER PROCESSING

All orders are processed within 2–5 business days after purchase.

NON-PROCESSING DAYS

—Weekends
—U.S. federal holidays
—During high-volume drops or promotions, processing times may take slightly longer.

TRACKING

Once your order has shipped, you will receive a tracking number via email.

SHIPPING TIMES — UNITED STATES

—Standard Shipping: 5–10 business days

SHIPPING TIMES — INTERNATIONAL

—Standard International Shipping: 7–21 business days
—Delivery times may vary depending on customs processing and carrier delays.

SHIPPING DELAYS

NTMRW is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control. Once a package leaves our facility, it becomes the responsibility of the shipping carrier.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering the correct shipping address at checkout.

—NTMRW is not responsible for lost packages due to an incorrect address.
—Additional shipping fees may apply for reshipment.

LOST OR STOLEN PACKAGES

NTMRW is not responsible for lost or stolen packages marked as delivered by the carrier. If your package is marked delivered but not received, please contact the shipping carrier directly.